Articles

The Age of Agent Experience

It’s time to start building for a new persona: the autonomous agent. Instead of just designing experiences for human users, we need to think carefully about how machines will access data and perform actions securely, with transparency and user consent.

Introducing AX: Why Agent Experience Matters

Mathias Biilmann, Netlify CEO, coins the term AX and shares core concepts for the industry to focus on. "As builders, we need to start focusing on AX or “agent experience” — the holistic experience AI Agents will have as the user of a product or platform."

Great agent experience starts with great collaboration

Agent-compatible collaborative apps will have a huge competitive advantage. In this post, I break down why great agent experience (AX) starts with great collaborative products.

APIs for AI: Have We Failed?

With the rise of AI agents, APIs have become bottlenecks for autonomy of agents. Does that mean we've failed as API builders?

Service Design for AI: Why Human Experience (HX) Matters

As AI reshapes how we interact with systems and each other, we need to expand our understanding of what’s at stake.